Legal and privacy
General
Standard Terms and Conditions for the Supply of Electricity - Effective from 16 March 2026 (for new customers) and 1 May 2026 (for existing customers)
Mobile App terms and conditions
Effective 16 March 2026 for new customers and 1 May 2026 for existing customers
Commercial Electricity Supply General Terms and Conditions (dated 7 November 2019) (Download)
Terms and conditions up to 1 May 2026 for existing customers
Policies
Responsible Disclosure Statement
Payments and fees
Direct Debit terms and conditions
Credit card - recurring payment terms and conditions
Credit card - one-off payment terms and conditions
Plans, Offers and Add ons
Current Plans, Add ons, Offers and Eligibility Criteria
Customer benefits
OEM Audio 10% discount offer terms and conditions
Ecostore 15% discount offer terms and conditions