Your move from Powershop to Meridian
Got questions about this change? You're not alone. You'll find lots of useful answers on this page
We’re getting ready to roll out a brand new experience! Keep an eye out for our emails as we’ll notify you when your new account is ready to use in the app! In the meantime, please use our website to log in and manage your account. Got questions about your new account? View our FAQ
Cyclone Vaianu is expected to hit this weekend.
Power outages are likely. If the power goes out, please check your local lines company website for updates. If you are medically dependent on power please activate your back-up plan and call 111 in an emergency. Take care & stay safe.
Got questions about this change? You're not alone. You'll find lots of useful answers on this page
Yes. Your Powershop Fixed Energy Plan charges (the energy portion of your rate) as at the time of the move to Meridian will remain the same until at least 31/07/2026, or the end of your Fixed Energy Plan term if it expires beyond this date.
Network charges may still change in line with your plan terms. You will always receive at least 30 days' notice of a change to your pricing.
Meridian will endeavour to contact you before the plan expiry date to offer one or more new pricing plans. You will always receive at least 30 days’ notice of a plan or price change.
Any Fixed Energy Plan with Powershop that was set to expire between April and June 2026 has been extended and will instead expire on 31/07/2026.
Meridian will endeavour to contact you prior to the expiry date of your plan to offer you one or more new pricing plans.
You will always receive at least 30 days' notice of a change to your pricing.
Yes, once you are with Meridian.
Check out the business section of the Meridian website to learn more about the options available to you.
Yes. There is no change to the physical aspect of your electricity supply or how it is controlled.
Visit Meridian’s solar for business webpage to learn about how Meridian can support you.
No, you will need to pay your final Powershop balances directly to Powershop. If you have a direct debit or recurring credit card payment set up with Powershop, this will be debited per your final Powershop statement.
If you have a final credit balance with Powershop, you will need to contact Powershop via the live chat service on the Powershop website to request a refund.
Your credit card details have not been transferred across to Meridian from Powershop.
If you wish to continue paying this way, you will need to set this up as your payment method again.
How to load your credit/debit card (once the move to Meridian is complete):
On mobile tap the menu icon (three horizontal lines) in the top-right corner of the screen to open the navigation menu.
Select Payments in the navigation menu. On desktop or tablets the Payments link is located on the left side of the screen.
Next, tap the ’Add card details’ button. Note: Credit/debit card payments incur a 0.76% card fee.
Enter your payment details and submit.
Your auto-pay method is now set up!
Please note that due to updated security protocols, we can’t update card details for you over the phone.
For information on other payment options available to you, please visit Meridian’s payment options webpage.
For security reasons, we cannot transfer saved card details from Powershop.
To keep paying by card, log in to your online account and add your card details before your first Meridian bill is due.
If you paid via direct debit with Powershop, your direct debit details have been brought across from Meridian and direct debit will continue.
To set this up for the first time or to change your direct debit (once you are with Meridian):
On mobile tap the menu icon (three horizontal lines) in the top-right corner of the screen to open the navigation menu.
Select Payments in the navigation menu. On desktop or tablets the Payments link is located on the left side of the screen.
Next, tap the ’Add account details’ button.
Enter your direct debit details and submit.
Your direct debit payment method is now set up!
No. Since Powershop is a brand of Meridian Energy, no additional permissions will be required for your direct debit.
Yes, you will need to ensure your payment details are updated. Please visit Meridian’s payment options webpage to see Meridian’s bank account and reference details.
Please note that Meridian uses a different bank account from Powershop for direct credit payments.
Meridian’s standard payment terms will apply once your account is live. You can find the due date of your bill on your monthly invoice. This will be 14 days from the date of issue.
If you have a specific billing or payment date set up, we’ll endeavour to keep this the same.
You can download historical data before the move via the Powershop app or website.
Once you are with Meridian, it can still be requested via Powershop’s live chat on the Powershop website.
Meridian supports electronic invoicing options. These can be arranged once your account is live with Meridian.
Once moved, Meridian’s billing format will apply.
If you need to make changes to your billing format once you are with Meridian, please contact us to discuss your options.
We’ve made the decision to discontinue our current Powershop Business plan offerings.
Powershop is a brand of Meridian Energy, and we are making this change to keep our offerings streamlined, ensuring that we can provide the best service possible to all customers.
You will continue to be supported by the same great team, now just with a Meridian twist.
No, all Powershop business accounts will automatically move to Meridian.
If you do not wish to move to Meridian, you will need to switch to another electricity retailer before Tuesday 14th of May 2026. There are no penalties for leaving.
While your account is still with Powershop, you will need to contact Powershop to sort this.
Once your account is live with Meridian, site changes will be managed by contacting the dedicated Meridian Business team or the business section of the website. Visit the Meridian business contact us page to get started.
Your account number(s) will change as part of the move to Meridian’s systems. We’ll endeavour to keep your existing billing or payment dates unchanged.
Meridian uses a different bank account number for payments. Please ensure you pay your Meridian bills to the correct bank account using your new account number(s) as the reference.
Visit our payment options page to learn more about how you can pay your Meridian bill.
You can log in into your Meridian account through your web browser or through our mobile app.
Please note: you will not be able to log in until you have received an email from Meridian advising your account is ready.
Here’s how to get started:
Download the Meridian app (App Store / Google Play), or
Click here to open in your browser.
Log in - no password needed
Enter the email address that is registered to your account. We’ll email you a one-time log-in link, open it to get started. (The link expires after a short time; you can request a new one anytime.).
You can log into your account in the mobile app or in a web browser on your phone, tablet or computer.
Helpful tips:
Use the same email address that’s on your account.
Open the link on the same device you requested the link from.
Can’t see the email? Make sure you have been advised by Meridian that your account is ready; if you have, check junk/spam or request a new link.
Yes. Once your move to Meridian has started, you will no longer be able to log in via the Powershop website or app.
If you need historical data later, you can request it at any time via Powershop’s live chat on the Powershop website.
Meridian uses a one-time link login as it’s a safer, faster way to log in. Make sure you’re using the same email address linked to your account, and don’t forget to check your junk folder.
To receive a login link and code, follow the instructions below.
Download the Meridian app (App Store / Google Play), or
Click here to open in your browser.
Log in - no password needed
Enter the email address that is registered to your account. We'll email you a one-time login link and a 6-digit code. You can either:
Open the link to get started, or
Enter the 6-digit code on the login page
Both options are valid; use whichever is more convenient for you (the link and code expire after a short time; you can request new ones anytime). You can use your account in the mobile app or in a web browser on your phone, tablet or computer.
Helpful tips:
Use the same email address that’s on your account
If using the link, open it on the same device you requested it from
Can't see the email? Check junk/spam or request a new link and code
No. Meridian uses a secure, password-free login experience. This means you sign in using a secure one-time link emailed to you, rather than a traditional password.
Yes. Meridian supports multiuser access for business accounts. Access can be managed once your account is live with Meridian.
Password-free login reduces the risk of stolen or reused passwords. Secure one-time login links help to protect your account from unauthorised access.
You may receive notifications because your Powershop account is being closed as part of the move to Meridian. We have attempted to stop these from being sent, though some may still slip through the cracks.
Your electricity supply will continue without interruption.
If you have an emergency, please call 111.
While your account is still with Powershop, please visit Powershop’s outages and faults webpage.
Once your account is with Meridian, you can contact Meridian at any time on 0800 496 777 to report a fault or outage.
Some networks require you to contact them directly to report an outage or network fault. You can check which networks require you to contact them directly here.
Powershop will have emailed the main contact email on your account to notify of this change. Please check your junk or spam folders.
If you’re still unsure, you can contact Powershop via the live chat service on their website to request a copy of the email be resent to you.
Meridian are available 24/7 for faults and outages. Visit our contact us page to get in touch with us.
Meridian supports businesses through a dedicated business hub. Visit our contact us page to get in touch with us.
This could be due to system changes.
If your account has been moved to Meridian and details aren't correct, please visit Meridian’s contact us page to get in touch and have these updated.
No. There will be no interruption to your electricity supply as part of this change.