Your move from Powershop to Meridian
Got questions about this change? You're not alone. You'll find lots of useful answers on this page
Plans & pricing
Are my Powershop rates exactly the same with Meridian?
Yes. Your Powershop Fixed Energy Plan charges (the energy portion of your rate) as at the time of the move to Meridian will remain the same until at least 31/07/2026, or the end of your Fixed Energy Plan term if it expires beyond this date.
Network charges may still change in line with your plan terms. You will always receive at least 30 days' notice of a change to your pricing.
What happens at the end of my Powershop Fixed Energy Plan term?
Meridian will endeavour to contact you before the plan expiry date to offer one or more new pricing plans. You will always receive at least 30 days’ notice of a plan or price change.
Any Fixed Energy Plan with Powershop that was set to expire between April and June 2026 has been extended and will instead expire on 31/07/2026.
When will you contact me about my next plan and rates?
Meridian will endeavour to contact you prior to the expiry date of your plan to offer you one or more new pricing plans.
You will always receive at least 30 days' notice of a change to your pricing.
Can I switch to a different Meridian plan?
Yes, once you are with Meridian.
Check out the business section of the Meridian website to learn more about the options available to you.
Will peak load control/ripple control remain the same?
Yes. There is no change to the physical aspect of your electricity supply or how it is controlled.
I have solar, how does Meridian support this?
Visit Meridian’s solar for business webpage to learn about how Meridian can support you.
Payments & balances
Will my Powershop balances be transferred over?
No, you will need to pay your final Powershop balances directly to Powershop. If you have a direct debit or recurring credit card payment set up with Powershop, this will be debited per your final Powershop statement.
If you have a final credit balance with Powershop, you will need to contact Powershop via the live chat service on the Powershop website to request a refund.
How do I add my credit/debit card for automatic payments?
Your credit card details have not been transferred across to Meridian from Powershop.
If you wish to continue paying this way, you will need to set this up as your payment method again.
How to load your credit/debit card (once the move to Meridian is complete):
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On mobile tap the menu icon (three horizontal lines) in the top-right corner of the screen to open the navigation menu.
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Select Payments in the navigation menu. On desktop or tablets the Payments link is located on the left side of the screen.
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Next, tap the ’Add card details’ button. Note: Credit/debit card payments incur a 0.76% card fee.
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Enter your payment details and submit.
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Your auto-pay method is now set up!
Please note that due to updated security protocols, we can’t update card details for you over the phone.
For information on other payment options available to you, please visit Meridian’s payment options webpage.
Why couldn't my credit/debit card details be carried across from Powershop?
For security reasons, we cannot transfer saved card details from Powershop.
To keep paying by card, log in to your online account and add your card details before your first Meridian bill is due.
How do I set up a direct debit payment method?
If you paid via direct debit with Powershop, your direct debit details have been brought across from Meridian and direct debit will continue.
To set this up for the first time or to change your direct debit (once you are with Meridian):
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On mobile tap the menu icon (three horizontal lines) in the top-right corner of the screen to open the navigation menu.
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Select Payments in the navigation menu. On desktop or tablets the Payments link is located on the left side of the screen.
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Next, tap the ’Add account details’ button.
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Enter your direct debit details and submit.
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Your direct debit payment method is now set up!
Are any additional permissions needed for my direct debit?
No. Since Powershop is a brand of Meridian Energy, no additional permissions will be required for your direct debit.
If I pay via direct credit (bank transfer), do I need to update anything?
Yes, you will need to ensure your payment details are updated. Please visit Meridian’s payment options webpage to see Meridian’s bank account and reference details.
Please note that Meridian uses a different bank account from Powershop for direct credit payments.
How long do I get to pay my bill once I receive it?
Meridian’s standard payment terms will apply once your account is live. You can find the due date of your bill on your monthly invoice. This will be 14 days from the date of issue.
Billing
Will my billing cycle remain the same with Meridian?
If you have a specific billing or payment date set up, we’ll endeavour to keep this the same.
How do I see my historical usage from my time with Powershop?
You can download historical data before the move via the Powershop app or website.
Once you are with Meridian, it can still be requested via Powershop’s live chat on the Powershop website.
Can I get CSV einvoices?
Meridian supports electronic invoicing options. These can be arranged once your account is live with Meridian.
Will my invoicing/billing format change?
Once moved, Meridian’s billing format will apply.
If you need to make changes to your billing format once you are with Meridian, please contact us to discuss your options.
Account & login
Why am I being moved to Meridian?
We’ve made the decision to discontinue our current Powershop Business plan offerings.
Powershop is a brand of Meridian Energy, and we are making this change to keep our offerings streamlined, ensuring that we can provide the best service possible to all customers.
You will continue to be supported by the same great team, now just with a Meridian twist.
I want to stay with Powershop, can I cancel the switch?
No, all Powershop business accounts will automatically move to Meridian.
If you do not wish to move to Meridian, you will need to switch to another electricity retailer before Tuesday 14th of May 2026. There are no penalties for leaving.
How do I add and remove sites from my account now?
While your account is still with Powershop, you will need to contact Powershop to sort this.
Once your account is live with Meridian, site changes will be managed by contacting the dedicated Meridian Business team or the business section of the website. Visit the Meridian business contact us page to get started.
Why has my account number changed?
Your account number(s) will change as part of the move to Meridian’s systems. We’ll endeavour to keep your existing billing or payment dates unchanged.
Meridian uses a different bank account number for payments. Please ensure you pay your Meridian bills to the correct bank account using your new account number(s) as the reference.
Visit our payment options page to learn more about how you can pay your Meridian bill.
How do I log into my Meridian account?
You can log in into your Meridian account through your web browser or through our mobile app.
Please note: you will not be able to log in until you have received an email from Meridian advising your account is ready.
Here’s how to get started:
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Download the Meridian app (App Store / Google Play), or
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Click here to open in your browser.
Log in - no password needed
Enter the email address that is registered to your account. We’ll email you a one-time log-in link, open it to get started. (The link expires after a short time; you can request a new one anytime.).
You can log into your account in the mobile app or in a web browser on your phone, tablet or computer.
Helpful tips:
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Use the same email address that’s on your account.
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Open the link on the same device you requested the link from.
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Can’t see the email? Make sure you have been advised by Meridian that your account is ready; if you have, check junk/spam or request a new link.
Will I lose access to the Powershop web and app log in?
Yes. Once your move to Meridian has started, you will no longer be able to log in via the Powershop website or app.
If you need historical data later, you can request it at any time via Powershop’s live chat on the Powershop website.
Why hasn't my one time link to log in arrived?
Meridian uses a one-time link login as it’s a safer, faster way to log in. Make sure you’re using the same email address linked to your account, and don’t forget to check your junk folder.
To receive a login link and code, follow the instructions below.
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Download the Meridian app (App Store / Google Play), or
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Click here to open in your browser.
Log in - no password needed
Enter the email address that is registered to your account. We'll email you a one-time login link and a 6-digit code. You can either:
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Open the link to get started, or
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Enter the 6-digit code on the login page
Both options are valid; use whichever is more convenient for you (the link and code expire after a short time; you can request new ones anytime). You can use your account in the mobile app or in a web browser on your phone, tablet or computer.
Helpful tips:
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Use the same email address that’s on your account
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If using the link, open it on the same device you requested it from
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Can't see the email? Check junk/spam or request a new link and code
Is there still an option to log in with a password?
No. Meridian uses a secure, password-free login experience. This means you sign in using a secure one-time link emailed to you, rather than a traditional password.
Can multiple staff access the account?
Yes. Meridian supports multiuser access for business accounts. Access can be managed once your account is live with Meridian.
How is no password more secure than using a password to access account online?
Password-free login reduces the risk of stolen or reused passwords. Secure one-time login links help to protect your account from unauthorised access.
I received notifications from Powershop that my account is closing, why?
You may receive notifications because your Powershop account is being closed as part of the move to Meridian. We have attempted to stop these from being sent, though some may still slip through the cracks.
Your electricity supply will continue without interruption.
Support & contact
Who do I contact for faults or outages?
If you have an emergency, please call 111.
While your account is still with Powershop, please visit Powershop’s outages and faults webpage.
Once your account is with Meridian, you can contact Meridian at any time on 0800 496 777 to report a fault or outage.
Some networks require you to contact them directly to report an outage or network fault. You can check which networks require you to contact them directly here.
I never received an email to say this was happening.
Powershop will have emailed the main contact email on your account to notify of this change. Please check your junk or spam folders.
If you’re still unsure, you can contact Powershop via the live chat service on their website to request a copy of the email be resent to you.
Do you offer after hours support?
Meridian are available 24/7 for faults and outages. Visit our contact us page to get in touch with us.
Do you have dedicated account managers? Can I have one?
Meridian supports businesses through a dedicated business hub. Visit our contact us page to get in touch with us.
Some details are incorrect, why is this the case?
This could be due to system changes.
If your account has been moved to Meridian and details aren't correct, please visit Meridian’s contact us page to get in touch and have these updated.
Will my power supply be affected?
No. There will be no interruption to your electricity supply as part of this change.