Frequently asked questions

On a Fixed Energy plan, the ‘Meridian Charges’ part of your rates (excluding regulatory or government charges applied to this part) are fixed for the term of your fixed plan, except in the circumstances set out in our Plan Terms.  The Meridian charges cover the price of energy, and our retail services like meter reading, billing and customer support. 

All other parts of your rates, such as the network-based components, export buy-back rates, the Electricity Authority Levy, and GST, may change on notice, in accordance with our Fixed Plan Terms.   

On a Fixed Rate Plan, your usage and network-based rates are fixed for the term of your plan, except in the circumstances set out in our Plan Terms.   All other parts of your rates, such as the Electricity Authority Levy, and GST, may change on notice, in accordance with our Fixed Plan Terms.   

If you have generation and Meridian buys back your export, your buy-back rate is subject to change on notice in accordance with our Fixed Plan Terms, unless otherwise specified.  Buy-back and export terms, conditions and eligibility criteria are set out in our Standard Terms. 

Open Plan rates are not fixed and can change on notice, in accordance with our Open Plan Terms.  

Meridian constantly reviews both its Fixed Energy and Open Plans to ensure they're competitive and recover costs (such as energy costs or the costs related to supplying your site). These costs may have changed from when your previous Fixed Energy Plan was locked in, and the new rates reflect these changes.

Meridian will endeavour to offer you one or more pricing plans before your Fixed Plan expires.  The offer made may include either a Fixed Plan and/or Open Plan, depending on what types of plans are available at the time.

We don’t charge exit fees, so if your circumstances change (for example, if you’re relocating overseas, or moving to another electricity supplier), you can contact us to discuss your options.  If you received an incentive on joining the plan, incentive recovery may apply.

Summer rates in most networks apply from 1 October to 30 April and winter rates apply for the rest of the year. In Ashburton, summer rates apply from 1 September to 30 April, and in Marlborough, summer rates apply from 1 September to 31 May.

These rates apply to you if it says ‘summer’ or ‘winter’ in the ‘season’ column of the rate information table over the age. Otherwise, this column will show as ‘year-round’, which means you’re charged this one rate for all associated usage.

If you have properties that are not listed on this letter, those plans may not be up for renewal yet. When they are, we’ll contact you beforehand in writing and advise you of any rates changes.