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Medically dependent or vulnerable

Important information for medically dependent or vulnerable customers

Is anyone at your household dependent on power for critical medical support*? 

If someone in your household requires the use of mains electricity for critical medical support (uses an approved life support machine), and any disconnection poses a threat to their health or wellbeing, you need to let us know by completing and returning the medical dependency form below. It’s important you let us know.

You and your doctor or health provider need to complete the form below and return it to us:

Download it here (PDF 183KB), or ask us to post a copy to you.

Once completed, send it back to us

 *That is, where loss of life or serious harm could result from power being unavailable.

What happens next?

Once we receive the completed form, we will make a note on your customer file.

We will contact you as soon as we become aware of any planned power outages that may affect the property listed.

Make sure you have an emergency plan

Bad weather or outages mean that power cuts will happen. It is important your household takes responsibility for ensuring that alternative options such as battery power or a generator are available during an outage. Alternatively, you can relocate to a friend or family member’s house that has power.

If you ever feel your health is at risk due to a power outage call emergency services or get to a hospital.