Are you medically dependent or vulnerable?

Is anyone in your household medically dependent on electricity?

  • Do you rely on mains electricity for medical support, such as a ventilator or for dialysis? 
  • Does someone in your household? 
  • Would a power cut result in serious harm or death?

We’ll make a note on your account, and try to keep your power on unless something happens that’s beyond our reasonable control. 

You need to tell us if you’re medically dependent, and you and your doctor or health provider also need to complete the form below.

Download it here (PDF 183KB), or ask us to post a copy to you.

Once completed, send it back to us

Is anyone in your household vulnerable?

  • Do you rely on mains electricity for reasons of age, health or disability?
  • Does someone in your household?
  • Would disconnecting electricity threaten health or wellbeing?
  • Are you having genuine difficulty paying bills due to financial hardship.

We’ll talk about your situation, make a note on your account, and give you advice about payment options to help you maintain your power supply.

Get in touch with us

Would you like an alternative contact on your account?

You can give us a way of reaching you through someone else - they can be a family member, friend, or social agency.

They need to have agreed to help you if you’re:

  • having difficulty understanding the information we give you
  • having trouble paying
  • facing disconnection of your electricity.

You can give us more than one name to contact.

Get in touch.

You still need a backup power supply

Your power supply is not guaranteed, even if you have told us you depend on electricity for medical treatment or your health.

Power cuts happen for many reasons, such as bad weather or unplanned emergency repairs.

  • Make sure you have alternative power.
    • For example, have backup battery power or a generator.
  • Make sure you have family or friends you can contact to help if the power goes off.