Vulnerable customers

If anyone at your property relies on mains electricity for reasons of age, health or disability, please let us know so we can understand your situation.

Are you having trouble paying your bill? Are you experiencing genuine difficulty paying your bills?

Please contact us, so we can understand your situation and discuss payment options with you. We can put you in touch with budget advisors and other services that may be able to help, such as Work and Income.

Did you know you can give us a way of reaching you through someone else — an alternate contact.