Meridian Energy is asking customers to be vigilant for scammers after reports of hoax phone calls from people claiming to be from Meridian.

If you receive a call from people saying they are from Meridian asking for your credit card or bank account details and you do not have an outstanding account with Meridian, please do not give out any of your personal information. Hang up and call us directly on 0800 496 496 (Meridian Energy customer contact centre).

View / pay bill

You can view and pay your bill in MyMeridian

This enables you to:

  • make a one-off payment – for all or part of your bill
  • set up a recurring monthly amount to pay the balance each month.
  • set your preference for getting your bill, via email or in the post.

Is your bill an estimate?

If we’ve sent you an estimated bill, and you want a bill with your actual power use, you can send us a meter reading.

If you send your reading within 5 business days of your bill, then we'll send you an amended bill for the actual power you've used. 

Flexible payment options

Meridian offers a range of payment methods to make paying your bills easy.

Depending on the type of account you have these may include online, automatic or in person payment methods.

If you're billed more than once per month then there is further information you should read.

Direct debit

Direct debit is the easiest way to pay your bill. The amount you owe us is automatically taken out of your bank account each month.

Internet/phone banking

Internet banking is quick and simple. You pay your bill online at a time that suits you.

Credit/debit card online

You can set up recurring credit card payments, or make one-off payments to pay your bill.

Another way

We have a range of other ways you can pay your bill, including in-person & cheque.

 

Pick your own payment date

Does your Meridian bill come at an awkward time of the month?

Setting your own payment date makes it easier to pay your bill in full and in time to receive your prompt-payment discount each month. You can find out more about pick your own payment date here.

To help you better manage your budget, you can choose the date each month when you want to pay your bill and we’ll send you the bill 14 days before that date. 

Get your bills by email

Email bills are free. They’re simple to manage, registering is quick and easy, and online bills save paper, printing, and postage. You could save too. If you get paper bills instead, there’s a $1 charge.

If you’re a MyMeridian customer, go to ‘Settings’ to change to email bills.

If you’re not on MyMeridian, you can use our Update Contact Info form.