View / pay bill

You can view and pay your bill in MyMeridian

This enables you to:

  • make a one-off payment – for all or part of your bill
  • set up a recurring monthly amount to pay the balance each month.
  • set your preference for getting your bill, via email or in the post.

Is your bill an estimate?

If we’ve sent you an estimated bill, and you want a bill with your actual power use, you can send us a meter reading.

If you send your reading within 5 business days of your bill, then we'll send you an amended bill for the actual power you've used. 

Your payment options

Choose the right payment method for you.

Internet/phone banking

Internet banking is quick and simple. You pay your bill online at a time that suits you.

Credit/debit card online

You can set up recurring credit card payments, or make one-off payments to pay your bill.

Direct debit

Direct debit is the easiest way to pay your bill. The amount you owe us is automatically taken out of your bank account each month.

Another way

We have a range of other ways you can pay your bill, including in-person & cheque. You might also be an existing customer who prepays.

 

Levelpay

LevelPay lets you pay the same amount every month. This makes budgeting easier, and means you always get your prompt payment discount.

You can pay weekly, fortnightly or monthly by direct debit. We send you a monthly bill as usual, so you can see how much electricity you’ve used and check you’ve paid enough.

We review your account every six months. If we need to adjust the amount you’re paying, we let you know what the new fixed amount will be.

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levelpay payments

Pick your own payment date

Does your Meridian bill come at an awkward time of the month? 

Now you can choose the date each month that you want to pay your bill. We’ll send you the bill 14 days before that date. 

Setting your own payment date makes it easier to pay your bill in full and in time to receive your prompt-payment discount each month.

Trouble paying?

If you are having trouble paying your electricity bills, or think you will soon, get in touch. If you’re in hardship because you genuinely don’t have enough money, we can help.

We call you a ‘vulnerable customer’ if you’re in hardship, or you would suffer harm without power. Don’t be embarrassed about letting us know. Whatever your circumstances, we want to keep your power on.

Understand your bill

We make your bill clear and easy to understand. Check out the images below for detail about each section of your bill.

Get your bill by email

Email bills are free. They’re simple to manage, registering is quick and easy, and online bills save paper, printing, and postage. You could save too. If you get paper bills instead, there’s a $1 charge.

If you’re a MyMeridian customer, go to ‘Settings’ to change to email bills.

If you’re not on MyMeridian, you can use our Update Contact Info form. 

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