View / pay bill

You can view and pay your bill online

  • Pay for all or part of your bill.
  • Set up a monthly amount to pay your balance each month.
  • See a copy of your bills.
  • Choose how to get your bill - email or in the post.

Get your bill by email

Get your bills in your inbox; it's much faster, and you'll save paper, printing, and postage. There is a $1 charge for paper bills.

Sign in to change this now, or fill in our form and we will do it for you.

Does the amount on your bill not look right?

You might have an estimated bill; where we have estimated how much power you used because we couldn't read your meter.

If you would like a bill with your actual power use, you can send us a meter reading. If you send it to us within 5 business days of your bill, then we will send you an updated bill for the actual power you've used.

Ways you can pay

Pay in a way that's easy for you

Internet/phone banking

Internet banking is quick and simple. You pay your bill online at a time that suits you.

Credit/debit card online

You can set up recurring credit card payments, or make one-off payments to pay your bill.

Direct debit

Direct debit is the easiest way to pay your bill. The amount you owe us is automatically taken out of your bank account each month.

Another way

We have a range of other ways you can pay your bill, including in-person & cheque. You might also be an existing customer who prepays.


Pick the day you pay

Does your bill come at an awkward time of the month?

Choose the day of each month that you want to pay your bill. We'll send you the bill 14 days before your payment date.

Pay the same amount every month

Levelpay lets you pay the same amount every month; you can pay weekly, fortnightly or monthly by direct debit.

We will send you a monthly bill as usual, and review your account every six months - if we need to adjust the amount you're paying, we will let you know what the new amount will be.

Trouble paying?

If you are having trouble paying your electricity bills, or think you will soon, get in touch. If you’re in hardship because you genuinely don’t have enough money, we can help.

We call you a ‘vulnerable customer’ if you’re in hardship, or you would suffer harm without power. Don’t be embarrassed about letting us know. Whatever your circumstances, we want to keep your power on.