LevelPay lets you pay the same amount every month. This makes budgeting easier, and means you always get your prompt payment discount.
You can pay weekly, fortnightly or monthly by direct debit. We send you a monthly bill as usual, so you can see how much electricity you’ve used and check you’ve paid enough.
We review your account every six months. If we need to adjust the amount you’re paying, we let you know what the new fixed amount will be.
Does your Meridian bill come at an awkward time of the month?
Now you can choose the date each month that you want to pay your bill. We’ll send you the bill 14 days before that date.
Setting your own payment date makes it easier to pay your bill in full and in time to receive your prompt-payment discount each month.
If you are having trouble paying your electricity bills, or think you will soon, get in touch. If you’re in hardship because you genuinely don’t have enough money, we can help.
We call you a ‘vulnerable customer’ if you’re in hardship, or you would suffer harm without power. Don’t be embarrassed about letting us know. Whatever your circumstances, we want to keep your power on.
Your customer number and account number
Quote these numbers when you talk to us about your account, or when you pay us by internet banking.
Your energy pack
If applicable, the name of the energy pack you have with us.
Number of units you've used
The units (kilowatt hours) of electricity you've used (or we've estimated you've used) over the period covered by this bill.
Our contact details
How to contact us if you have any questions about your electricity supply.
Shows the amount you still owe from your previous bill.
Current charges this bill
Shows the total charges for the period covered on this bill, less any account credit we've applied, such as rebates from network company.
Amount you need to pay
The total amount due for this bill, and the discount you'll get if you pay in full and on time.
Charges for the electricity you've used
The cost of the electricity you've used over the period covered by this bill (including Meridian charges and network charges).
Your ICP number
The unique number of the connection point between your property and the power line.
Charges for your property
Daily charges (which apply no matter how much electricity you use) plus an Electricity Authority Levy Charge.
Your recent energy use
Graph showing the units (kilowatt hours) of electricity you use each month. We've worked out how much you use on average each day, then calculated how much you use on average each calendar month (not each billing period).
Latest reading from your meter
The information from your meter that was used to calculate this bill. Meter readings can be actual (we come to your property and read the meter) or estimated (we estimate the reading based on past actual readings).
Total electricity rate
The price of the electricity you've used. All rates are shown as GST inclusive and before any prompt payment discount applies.
Email bills are free. They’re simple to manage, registering is quick and easy, and online bills save paper, printing, and postage. You could save too. If you get paper bills instead, there’s a $1 charge.
If you’re a MyMeridian customer, go to ‘Settings’ to change to email bills.
If you’re not on MyMeridian, you can use our Update Contact Info form.